Technical Requirements

Live Stream Requirements
Network For best results, use a hardwired network connection instead of wireless
Full Screen Viewing If you would like to view the webcast full screen, display the tool bar at the bottom and click the double arrow in the far right corner. The screen will enlarge to the full screen of you system. To restore the size, press the "ESC" key
Refresh Browser Window If the webcast freezes and does not recover in 3-4 seconds, refresh browser window
Freezing or Stuttering Issues Adjust the amount of bandwidth needed by putting your mouse anywhere over the video window. A tool bar will appear at the bottom. On the right side you will see a "HD" button, click on that button and you will see a list of options. The top is "auto", with decreasing numbers below. Select a lower bandwidth (such as 360p) to see if your webcast improves
For Technical Support call 1-800-504-5379

Mobile Viewing Requirements
Android Devices Android 2.3+ with Adobe Flash Player 10.2 or better installed
Install Flash Player
Apple Devices iOS 4+

Online Viewing Requirements
Bandwidth 512kbps
Required Hardware and Software Screen resolution of 1024X768 or larger
Sound card and speakers/headphones
Browser Microsoft Internet Explorer 7.0 or better
Mozilla Firefox 4 or better
Safari 5 or better
Windows Operating System: Windows 8 desktop mode, Windows 7; Windows Vista; Windows XP Service Pack 2 or 3
x86 or x64 (Browsers must be in 32-bit mode) 1.6-gigahertz (GHz) or higher processor
512MB of RAM
Mac OS Operating System: Apple Mac OS X 10.4.8 or above
Intel Core™ Duo 1.83GHz or faster processor
512MB of RAM
Still having trouble? For technical support, please contact us.